Yes, We Do That

Do you remember when marketing & advertising was all about reach, frequency, awareness, distribution, the 4p's etc...? Interestingly, you learned them in your marketing classes and could find them in textbooks AND they were actually used and applied when you finally got in to the "real world". But what ever happened to them?

Well, surprisingly, they're still very much alive. A lot of the names have changed (impressions, actions, open rates, click-thru rates, social reach etc...) but the overall theory really hasn't. The bottom line is you need to reach out and touch your audience as frequently as possible with opportunisitic information that's relevant to them. Enter social media.

When it comes to effective lead generation methods, the mailing list is often looked at as a last minute, oh-by-the-way nuisance. Whether we are sending out direct mailers or personalized direct mail to prospects in the hopes of stirring them to movement, we tend to go right to the magical, clever, never-seen-before “mailer”. If I’m being honest with myself, and this is a true confession, I can say I’ve been there before. A designer at heart, I was most concerned with creating that unique, award-winning piece and didn’t think much about to whom it would go. After all, that’s the fun part, right?

Yeah that's what I said! Or is it? Well don't believe everything you read (except now). In the last 10 years, direct mail has gone from a $40 billion dollar advertising spend in 1998, to a $56.7 billion dollar advertising spend in 2008… an increase of just over 41%.[1] And while direct mail spending has begun to decline in this recession (the first such decline in over 60 years…along with declines in TV, newspaper, cable, radio and internet ad revenue), print fulfillment mail continues to generate one of the highest response rates amongst other major media. Telephone generates the highest response rate (8.55%), followed by Direct Response Television (8.14%) followed by mail (3.4%). And in most cases, telephone response rates reflect follow-up to direct mail campaigns.[2]

While it’s true that this economic downturn has caused more than a few businesses to tighten their belts, it has also brought to light the importance of some real direct marketing and lead generation basics that, in many cases, could foster something that resembles an opportunity. Is it possible?

Here are 3 recession-proof marketing tips to consider that, when times are tough, will truly solidify your position in the marketplace and help you weather the storm:

#1. Put yourself in your customer’s shoes.
When things are going well, it feels like we can do no wrong. Strategic marketing goes out the window, everything we do seems to work in some way, mistakes are easily overcome and overlooked and we simply fall into bad habits. Opportunistic companies have one thing in common—they have a strong, collaborative relationship with their customers. They take the time to ask, listen, understand and use this information to drive strategy and be proactive. Remember, product-centric thinking is out the window. If your customer is not the hub of your wheel...it doesn't turn!

I got off track for a little bit, but trying to get back on and give everyone a little splash of what's going on in the world RIGHT NOW!

Jesse J. That's what's going on! Who? This little series is starting to prove more about what I don't know than anything else. I guess Jesse, an English singer/songwriter, helped close the curtain on the 2012 Games. What will I do now?

Lindsay Lohan. Ok, well getting a litte more familiar. With all the problems and the drama and the press... looks like Ms. Lohan has still earned herself a cool $2 million so far this year! Not bad. 

Sean Hayes. I didn't know the name, but as soon as I saw his picture, well, I guess I'm socially aware! And, if you're interested in adding something new to your music collection, looks like you can pick up Jack McFarland's new CD on September 11th!

Whether your incorporating direct marketing and direct mail in your business development mix or not, you've got to start with a "hook" or a campaign that will get people's attention. And love it, hate it, indifferent about it, this is a slice of what's going on in the world around all of us. In reading about Jesse J just now, I saw a lot of information on how she is available for appearances and book signings etc... Maybe she'd be perfect for your next trade show! Can you say lead generation?

1. The proper mindset
Effective business development has as much to do with a mindset than it does any specific tactic. Essentially, if you view it as a one-time, single event, the likelihood of being successful and meeting your goals is slim. Effective business development and demand generation is achieved when embraced as an ongoing program or business process as part of an integrated direct marketing program. Most of us have effective business process tools in place to run our businesses, but ignore the fundamental (and probably most important) act of driving new business.

2. Frequency
Regardless of your message or value proposition or all the great things you do, if you tell someone once and expect them to take action, you’re mistaken. On average, it takes 9 “touches” for a prospect to respond in some way. And that response may be something very small—like simply opening an email, or visiting a microsite, purl or website. Once a prospect officially becomes an inquiry, the formal nurture process can begin.

I'll tell you where this all started. In my post I'm Talkin' About a Revolution you can view the Social Media Revolution video. In the video, amongst all the other rather riveting facts, figures and editorial, is one statement that continues to stick with me—the concept that, more or less, successful professional business development services and top marketing communication strategies are more likely to be molded after Dale Carnegie than David Ogilvy.

The video is really fast and it's easy to miss, but, for some reason, it keeps popping into my head. Have we really come to the point where we just can't admit we've been "sold" to? I'm guilty of it too. It makes you feel dirty. It makes you feel ignorant, uneducated and like you've been taken advantage of. Most people, including me, won't even admit it. I'm struggling to remember, did it always feel that way? As a matter of fact, the entire concept of "exchanging goods or services" has moved from the question of "how well do you sell", to "how do people buy". Can good sales people even find work any more? Or are they slowly being exiled to a remote island somewhere?

The best lead generation methods are now really about educating, informing and "offering" than they are about selling anything. In some ways, it seems that no one really wants to sell anything because they don't want to be accountable. The integrated direct marketing campaigns that I build are centered around "how people buy" because, for the most part, that's what's important. We now create marketing and sales support materials to aid the sales process. In other words, provide the literature to validate or legitimize a claim. What did old sales support materials look like? A bad sport coat, coffee breath and threats?

It seems to me that salesmanship has become somewhat of a lost art. And now that I'm thinking about it, I'm going to take it upon myself to incorporate the expression "What do I have to do to get you to drive this off the lot TODAY" as a new business development tactic!

The Allied Group is a New England marketing communication and full service fulfillment company.

Web design and graphic design is the style while copywriting is the substance. The words you use are the most important factor in persuading your customers to buy from you. Here are 10 proven persuasive words in direct marketing:

1. FREE
No one likes paying for stuff. Everyone likes getting things for free. My mom regularly walks two miles into town armed with a coupon she cut out of the daily newspaper.

2. YOU
While humanity in general has the capacity for amazing acts of selfless generosity people are self-interested when it comes to reading ads. If you're not talking about them directly then they'll find something else to do.

3. GUARANTEED
If you can guarantee something then this immediately eradicates the risk for the reader. Less risk means more willingness to buy.

I'm just as guilty as anyone. I've jumped on the bandwagon and embraced all the tactics...blogging, tweeting, posting, inviting, connecting...certainly more to do, but you get the idea. So I guess you could say the "media" part of social media. And I guess that makes sense. As a contributor in a marketing communications company, it would seem logical that I would be active in all these areas.

But as a top direct marketing agency looking to embrace and incorporate social media as one of our primary lead generation methods, you could say that I'm missing 50% of the equation. What about the "social" part?

Easily overlooked, it's the most fundamental aspect of business development in general. It's probably not a coincidence then that the overall business climate and atmosphere has gotten more personal. It used to be that there was a separation between who you were as a professional and who you were as an individual. The two didn't necessarily have to be bipolar, but you wore your wing tips at work, and your slippers at home. And you didn't ever mix them up.

In one of the greatest victories in the history of gymnastics, the U.S. women’s gymnastics team won its first team goal medal since 1996. It was only the second time in history that a U.S. women’s gymnastics team had won the gold.

There was plenty of drama. That started with world champion Jordyn Weiber’s tears after her heartbreaking exclusion from the all-around final. Then came NBC’s story on the tremendous sacrifices Gabby Douglas’ single mother (see video) made to send her teenage daughter hundreds of miles away to train with a world-class coach, hoping to make her Olympic dream come true. Finally, there was McKayla Maroney’s broken big toe, which she had determined would not prevent her from competing.

Of course, you know what happened. After Weiber’s depressing letdown, “She had about five minutes of disappointment, and she let it cry out,” related personal coach John Geddert. “And then she immediately responded with, ‘We’ve got work to do on Tuesday.’ ” Weiber’s work paid off, as she led off Team USA’s first rotation with high marks on a very difficult vault. “When she went out there and nailed that vault, it was contagious,” said Douglas, who came next and got even higher marks. Finally came the injured Maroney, whose vault seemed to soar to the rafters and nearly reached perfection. Before the night was over, the U.S. team had won by an astounding 5.066 points.