Strong metrics focused management team

Qualities of a successful outsourcing partner continued...

It is imperative that you find a well managed company especially if they have direct contact with your customers. You want to make sure that in a crisis their sense of urgency will match your company's. It is imperative to sit down and understand in advance how issues will be escalated. A policy statement is fine as you need to know if the people responsible will react and do so in a way that mirrors your culture.

A well run company focuses on financial metrics to ensure they are in good financial condition. Talk to the management team about their philosophy about managing their business.

Up next: Your outsourcing supply chain management partner must be able to meet your needs...