Yes, We Do That

"That which does not kill us makes us stronger." -Friedrich Nietzsche Wait! What? Positive!? I officially became a statistic the other day.  In the middle of writing this post I actually had a call from Kevin at the Department of Health to inquire about my symptoms and to gather other information so that the state could keep track of and ...

"This is the ultimate in feel-good projects. To make money and make people happy, it's a Santa Claus project" ~ Craig Belser Santa Claus may just preside over the most successful customer service organization in the world. This is amazing, given the fact that he has many logistical and operational disadvantages. The ordering system is antiquated. I...

"Nothing happens until someone sells something" Thanksgiving has always been my favorite holiday.  It does not have the pressure and expectations of gift-giving like Christmas does.  It usually does not have the excesses of New Year's Eve.  And it doesn't come with the over-stimulation of parades and fireworks like the...

This may sound like a cliché, but, when the going gets tough, the tough get going. If you know how to read between the lines, you know that it is very important that you don't get your knickers in a twist.  Much of what we've all had to deal with recently is a real pain in the butt.  And we all really need to count our blessings...

"A goal should scare you a little and excite you a lot." -Joe Vitale Hopefully we are all excited about our big goals for the rest of 2021.  And not just to get a lot of candy on Halloween this Sunday.  The end-of-year sales activity is usually very high in our business as most clients are looking to utilize budgets and make imp...

Your new hire has signed their contract and now the excitement starts! Time to integrate the newest team member into your organization. This process is often disorganized and different depending on which team is growing, but there are four key stages to onboarding which should not be overlooked. Employees who participate in a structured onboarding ...

It is difficult to think of an industry that has been more impacted by Covid-19 than healthcare. In-person patient care has been gradually resuming nationwide and we find ourselves asking what will be important for healthcare organizations as they emerge? We know for sure that building or rebuilding trust, addressing racial disparities and leveragi...

Job Market There are currently 1.4 million more job openings than people looking for work in the US. This gap has put the pressure on recruiting departments to fill roles from a small pool of potential workers and differentiate their companies. With 3 people hired through LinkedIn every minute the competition is fierce and employers are playing cat...

There is a time for every season and every purpose under the sun it was famously written.  Well, fall is no exception.  It is just about here. And for me, it brings with it some interesting sales and business lessons.  Here are five that come to mind. 1. Look for low hanging fruit.  On our recent trip to the apple orchard, ...

Much has been written about the stress created by the pandemic – specifically about the stress of work/life balance. It's harder to connect to people, and to unplug from technology when work is home life and home life is work. According to the CDC, those reporting symptoms of anxiety or depressive disorders increased from 11% in January 2019 to 41....