Would you hire a new employee without doing your due diligence? Without the interview and checking references? Well, you want a company that prides itself in its ability to execute what you both agreed upon. This is where due diligence of the current vendors is critical. Get a list of their current customers that you can contact and talk to them about their experience with the vendor you are considering.
Do they respond well? Do they meet and exceed their customers’ needs and expectations. Understand the customers’ they will provide you will be the best they have to offer. If those contacts provide you with any cause for concern be cautious. If they provide you with great reviews then it makes choosing your supply chain fulfillment partner much easier.
Up next: Is your outsource partner all talk?